Franco R. Negri

Web services represent a quantum leap forward towards achieving not only interenterprise application integration, but also cross-enterprise application interoperability. These services will enhance operational efficiency and agility, and unlock the intrinsic value of the company's goods and services, thereby creating new market opportunities. However, as organizations develop initiatives to electronically expose their core competencies and express them as Web services, they are confronting some specific challenges. The first is that most organizations may not have considered the need for a paradigm shift in their IT departments toward a more e-business service-delivery approach. The second is that current management tools look only at technology- and component-based metr... (more)

A Service-Oriented Management Approach for Service-Oriented Architecture

Much has been written about service-oriented architecture (SOA) and the many technology and business benefits of adopting this approach. Poised to change the computing landscape once again, progressive IT departments, software vendors, and service providers have all been eager to embrace its concepts - familiar to anyone acquainted with the many past attempts to represent applications an... (more)

In Search of Operational Excellence

The Industry Challenge: Realigning IT and Business Companies that aspire to lead their industries continue to find ways to optimize themselves in an endless pursuit of excellence. The race is on for many leading companies to leverage technology and provide enriched online services to their customers in order to maintain their positions and, in some cases, distinguish themselves from their ... (more)